What to do if booking notification emails are not delivered

The MotoPress Hotel Booking plugin always sends booking notification emails to the customer and admin. By default, all the emails of your site are delivered by PHP Mail Function that is enabled and configured on the side of the server where the files of your site are hosted. In order to check if it delivers email correctly you may try to send a password recovery email which can be found by adding wp-login.php?action=lostpassword to your website URL (for example https://your-site.com/wp-login.php?action=lostpassword). If you do not receive the password recovery email then the PHP Mail Function is not enabled or it is not configured correctly. In this case, you need to contact your hosting provider and ask them to enable it for delivery of email settings.

However, we would advise configuring SMTP on your own, because SMTP is more reliable. You can do it easily with any free SMTP plugin.

What to do if all the email notifications except the booking ones are delivered? 

The admin email should be specified in Accommodation > Settings > Email Settings (the From field). The email addresses of other recipients should be added to a proper field under each email template at Accommodation > Settings > Admin Emails.  Customer notifications are sent to the email address that the customer specifies in the booking form.

1. If your confirmation mode is Upon Payment (Accommodation > Settings), the emails will be sent only if the booking has the status Confirmed in the Bookings tab > All Bookings. With other confirmation modes, the booking does not have to be Confirmed for the emails to be sent.

2. Check your spam folders. Depending on your mail domain settings and spam filters the emails may get into the spam or promo boxes.

3. If the emails are nowhere to be found, try using admin and customer emails with common domains like @gmail.com. Uncommon domains like email@your-website.com often have too strict spam filters that may reject email notifications entirely.

If none of these helps, contact our support team by submitting a support ticket and describing the issue in detail.